Privacy Policy – Profluent Hotelier

Effective Date: June 1st 2025
Last Updated: June 1st 2025
Developer: Profluent Labs
Contact Email: support@profluentlabs.com

1. Introduction

Welcome to Profluent Hotelier, a smart learning mobile application created for hospitality industry students and professionals. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our app, in accordance with global privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using the app, you consent to the data practices described in this policy. If you do not agree, please do not use the app.

2. Information We Collect

A. Personal Information

• Name
• Email address
• Language preferences
• Any information you voluntarily provide (e.g., through feedback forms)

B. Usage Data

• Time spent on modules
• Lesson progress and quiz performance
• Click/tap patterns and feature usage

C. Device Information

• Device type and model
• Operating system and version
• App version
• IP address
• Device ID (e.g., Android ID, advertising ID)

D. Audio Data (Language Lab)

We access your device’s microphone for pronunciation feedback. We do not store or share your voice recordings unless explicitly stated.

3. How We Use Your Information

• Provide access to personalized content and progress tracking
• Analyze and improve app features and performance
• Enable interactive simulations and language tools
• Respond to inquiries and support requests
• Send optional educational notifications or updates (only if opted in)

5. Sharing and Disclosure of Data

We do not sell your personal information.

We may share your data with:

• Service providers who assist in app operations (e.g., hosting, analytics)
• Law enforcement or regulators, if required by law or legal request
• Third-party platforms, such as YouTube, only when you access embedded media

All third parties are contractually obligated to safeguard your data.

6. Data Retention

We retain your data only as long as needed to provide our services. If your institute deactivates your account, your data will be archived within 30 days. Anonymous data may be retained for analytics purposes.

7. Your Rights

Depending on your location, you have the right to:

• Access your personal data
• Update or correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict processing
• Receive a copy of your data (data portability)

To exercise these rights, email us at support@profluentlabs.com

8. Data Security

We use industry-standard security measures:

• SSL encryption
• Secure cloud storage
• Access control for sensitive data

However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Profluent Hotelier is intended for users 16 years and older. We do not knowingly collect personal data from children under 16. If you believe we have unintentionally collected such data, please contact us.

10. International Transfers

Your data may be processed and stored on servers located outside your country. By using the app, you consent to such transfers, subject to adequate data protection safeguards.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will notify users via:

• In-app notification
• Update notice on the Play Store listing

Please review this page regularly for updates.

12. Contact Us

If you have any questions or concerns about this policy or your data:
Profluent Hotelier – Privacy Team
📧 Email: support@profluentlabs.com